At Electronics Centre Limited, customer satisfaction is our priority. We want you to shop with confidence, knowing that your purchase is protected by our fair and transparent return and exchange policy.

Eligibility for Returns

You may request a return or exchange if:

  • The item is damaged, defective, or faulty on arrival

  • The wrong product was delivered

  • The product does not match the order description

Requests must be made within 3–7 days of delivery.

Conditions for Returns

To be eligible for a return or exchange:

  • The item must be unused, uninstalled, and in original condition

  • Must include original packaging, accessories, manuals, and tags

  • Must include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse, negligence, or improper handling

  • Products without original packaging

  • Items returned after the return window

  • Clearance or promotional items (unless defective)

  • Software, digital products, or downloadable items

  • Used personal electronics (e.g., earphones, earbuds, personal devices)

Exchange Policy

We offer exchanges for:

  • Defective items

  • Size/model mismatch

  • Incorrect items delivered

Exchanges are subject to product availability.

Refund Policy

  • Approved refunds will be processed to the original payment method

  • Refund processing time: 5–10 business days after inspection

  • Shipping fees are non-refundable (except in cases of our error)

Return Process

  1. Contact our customer support team

  2. Provide your order number and reason for return

  3. Receive return approval and instructions

  4. Send the item back using the provided return process

  5. Inspection and confirmation

  6. Refund or exchange processing

Return Shipping

  • If the return is due to our error (wrong item, damaged, defective), we cover the return shipping

  • If the return is due to a change of mind or personal preference, the customer bears the return shipping cost

Special Items

Large or heavy items such as dirt bikes, e-scooters, lawnmowers, generators, and industrial equipment may have special return conditions and inspection procedures.

Contact Support

For return and exchange requests, please contact our support team with your order details.

Electronics Centre Limited – Fair Policies. Honest Service. Trusted Technology.